Patient-Centered Care with Julie Robison

I’m very excited to introduce Julie Robison, one of my former coworkers at my first nursing job in a small rural hospital. We reconnected recently when our team took Julie’s training on Health Change Methodology.

Julie’s passion for nursing began early on in childhood when her family was able to provide palliative care for her grandfather at home on the family farm. The experience of watching her grandfather receive care in his own home on his own terms fuelled Julie’s desire to help others and ensure patient needs are at the centre of how care is delivered.

She went off to receive her Bachelor of Nursing from the University of Calgary in 2005 and spent the next decade working in rural health care in a number of areas including: emergency, obstetrics, public health and chronic disease management. In 2012, Julie had an opportunity to become a trainer for Health Change Methodology with Alberta Health Services which focuses on person-centered practices. The program fundamentally changed not only the way Julie practiced as a nurse, but also how she lives her life, including how she raises her two rowdy redheaded children on her acreage in rural Alberta with her husband Kevin.

She is currently the Senior Advisor – Behavioural Change Methodologies within primary health care in Alberta Health Services, and is an accredited Health Change Associate. Julie empowers clinicians and health care teams across the province to approach their delivery of care in a way that puts the patient and family first.


Episode Highlights

We start by discussing what called Julie to nursing in the first place and go on to discuss:

  • How to use your strengths and weaknesses to your advantage
  • What is and is not patient-centered care
  • What excites Julie about the sector going forward
  • Unconventional ways to learn about your leadership style
  • The importance of taking time for yourself
  • And more…


Key Points

1. Lead with curiosity. Instead of reacting, respond with a question.

2. Connect and build relationships. Find opportunities to engage in really rich conversations. It takes time.

3. Start today. There is so much change to be made, but start small, start today and these will build




“As nurses we encounter some really tough moments, so keeping a gratitude journal and finding the joy helps to ground me.”

—Julie Robison


“Dig deep. Discover what your why is and follow that relentlessly. Get curious and opportunities will open up for you.”

—Julie Robison


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